Privacy Policy

1. Introduction

SWASTIK PIPE LTD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and business details when you contact us or request services.
• Usage Data: Information about how you access and use our website, including IP address, browser type, and pages visited.
• Communication Data: Records of correspondence when you contact us through our website or other channels.

3. How We Use Your Information

We use the collected information for:

• Processing your inquiries and providing our services
• Improving our website and customer service
• Sending marketing communications (with your consent)
• Complying with legal obligations
• Analyzing website usage and optimizing user experience

4. Marketing Communications

If you opt-in to receive marketing and promotional messages, we may contact you via:

• Email
• WhatsApp
• SMS

You can unsubscribe from these communications at any time by contacting us or using the unsubscribe link in our emails.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in our operations
• Legal authorities when required by law
• Business partners with your explicit consent

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications
• Object to processing of your personal information

8. Cookies

Our website may use cookies to enhance user experience. You can control cookie preferences through your browser settings.

9. Contact Us

For privacy-related inquiries, please contact us at:

Email: contact@swastikpipeltd.shop
Phone: +91 9799984034
Address: FIRST AND SECOND FLOOR, 2, ARIHANT NAGAR, Punjabi Bagh West, New Delhi, West Delhi, Delhi, 110026

Terms and Conditions

1. Agreement to Terms

By accessing and using the SWASTIK PIPE LTD website and services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.

2. Use of Services

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use our services in any way that violates applicable laws or regulations
• Engage in any conduct that restricts or inhibits anyone's use of our services
• Use our services to transmit any harmful or malicious code
• Attempt to gain unauthorized access to our systems

3. Products and Services

SWASTIK PIPE LTD provides industrial pipe manufacturing and supply services. We reserve the right to:

• Modify or discontinue services without prior notice
• Refuse service to anyone for any reason
• Change pricing and specifications as market conditions require

4. Orders and Quotations

All orders are subject to acceptance and availability. Quotations provided are valid for the period specified and may be subject to change based on market conditions.

5. Payment Terms

• Payment terms will be specified in individual contracts or purchase orders
• Prices are subject to applicable taxes
• Payment must be made within the specified timeframe
• Late payments may incur additional charges

6. Delivery

Delivery timelines are estimates and may vary based on various factors. We will make reasonable efforts to meet delivery schedules but are not liable for delays beyond our control.

7. Quality and Specifications

All products meet industry standards and specifications. Detailed specifications will be provided in quotations and purchase orders.

8. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of SWASTIK PIPE LTD and protected by intellectual property laws.

9. Limitation of Liability

SWASTIK PIPE LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the jurisdiction of courts in New Delhi.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

12. Contact Information

For questions about these Terms, please contact us at:

Email: contact@swastikpipeltd.shop
Phone: +91 9799984034

Refund and Cancellation Policy

1. Order Cancellation

SWASTIK PIPE LTD understands that circumstances may require order cancellation. The following terms apply:

1.1 Customer-Initiated Cancellation

• Before Production: Orders can be cancelled without penalty if notified before production begins
• During Production: Cancellation may be subject to charges for materials and work completed
• After Dispatch: Orders cannot be cancelled once dispatched from our facility

1.2 Company-Initiated Cancellation

We reserve the right to cancel orders in case of:

• Product unavailability
• Pricing errors
• Force majeure events
• Payment issues

2. Refund Policy

2.1 Eligibility for Refunds

Refunds may be issued in the following cases:

• Defective products that don't meet specified quality standards
• Wrong products delivered
• Damaged goods received (damage during transit)
• Order cancelled by company

2.2 Non-Refundable Items

The following are not eligible for refunds:

• Custom-made or specially ordered products
• Products damaged after delivery
• Products used or installed
• Orders cancelled after dispatch

2.3 Refund Process

To request a refund:

1. Contact us within 7 days of delivery with order details and reason
2. Provide photographic evidence if claiming defect or damage
3. Our team will inspect and verify the claim
4. Approved refunds will be processed within 10-15 business days

3. Return Policy

• Products must be returned in original packaging
• Return shipping costs may apply unless the error is ours
• Products must be unused and in resalable condition
• Return authorization must be obtained before shipping

4. Replacement Policy

In case of defective or damaged products, we offer:

• Free replacement for manufacturing defects
• Replacement for transit damage (subject to verification)
• Exchange for wrong products delivered

5. Quality Assurance

All products undergo rigorous quality testing. If you receive a defective product:

• Notify us immediately upon discovery
• Do not use or install the product
• Provide documentation of the defect
• Allow our team to inspect if necessary

6. Refund Methods

Approved refunds will be issued via:

• Original payment method
• Bank transfer (for advance payments)
• Credit note for future purchases (if mutually agreed)

7. Special Circumstances

For bulk orders or special contracts, cancellation and refund terms will be specified in the agreement and may differ from this general policy.

8. Force Majeure

We are not liable for delays or cancellations due to circumstances beyond our control, including natural disasters, strikes, government actions, or other force majeure events.

9. Dispute Resolution

In case of disputes regarding refunds or cancellations:

• Contact our customer service team first
• We will attempt amicable resolution
• Escalate to management if unresolved
• Legal recourse as per Indian laws if necessary

10. Contact for Cancellation and Refunds

To initiate cancellation or refund requests:

Email: contact@swastikpipeltd.shop
Phone: +91 9799984034
Address: FIRST AND SECOND FLOOR, 2, ARIHANT NAGAR, Punjabi Bagh West, New Delhi, West Delhi, Delhi, 110026

Please include:

• Order number
• Contact details
• Reason for cancellation/refund
• Supporting documentation